{"id":5714,"date":"2026-05-08T00:40:55","date_gmt":"2026-05-07T22:40:55","guid":{"rendered":"https:\/\/cemsys.eu\/de\/?page_id=5714"},"modified":"2026-05-09T10:45:24","modified_gmt":"2026-05-09T08:45:24","slug":"remoteservice","status":"publish","type":"page","link":"https:\/\/cemsys.eu\/de\/remoteservice\/","title":{"rendered":"Remote Service"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; gap=&#8221;30&#8243;][vc_column_inner offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_custom_heading text=&#8221;Schnelle Unterst\u00fctzung f\u00fcr Ihr Unternehmen&#8221; font_container=&#8221;tag:h6|text_align:left|color:%2336ab9c&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;&#8221; el_class=&#8221;text-uppercase letter-spacing-2&#8243;][vc_custom_heading text=&#8221;Remoteunterst\u00fctzung durch CEMSYS&#8221; font_container=&#8221;tag:h3|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1778196072454{margin-bottom: 30px !important;}&#8221;][vc_custom_heading text=&#8221;Mit unserer Remoteunterst\u00fctzung erhalten Sie schnelle und sichere IT-Hilfe, ohne auf einen Vor-Ort-Termin warten zu m\u00fcssen. Viele technische Probleme lassen sich direkt per Fernzugriff analysieren und beheben \u2013 unkompliziert, effizient und mit Ihrer ausdr\u00fccklichen Zustimmung.<\/p>\n<p>Ob Fehlermeldungen, Outlook-Probleme, Druckerfehler, Schwierigkeiten mit Microsoft 365, Zugriffsprobleme oder allgemeine Unterst\u00fctzung im Arbeitsalltag: Unser Support-Team hilft Ihnen direkt aus der Ferne, damit Sie schnell weiterarbeiten k\u00f6nnen.<\/p>\n<p>Als IT-Dienstleister unterst\u00fctzt CEMSYS Unternehmen rund um M\u00fcnchen mit IT-Support, schneller Reaktionszeit und pers\u00f6nlicher Betreuung. Auf eurer Website kommuniziert ihr bereits eine Erreichbarkeit 24\/7 an 365 Tagen im Jahr sowie Reaktionszeiten von 10 bis 30 Minuten. Genau deshalb passt eine eigene Seite f\u00fcr Remoteunterst\u00fctzung sehr gut zu eurem bestehenden Angebot.&#8221; font_container=&#8221;tag:p|font_size:17px|text_align:left|line_height:28px&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;&#8221;][vc_custom_heading text=&#8221;Wir sorgen daf\u00fcr, dass alle Ihre Systeme einwandfrei funktionieren, steigern die betriebliche Effizienz und helfen Ihnen, das Beste aus Ihren M\u00f6glichkeiten herauszuholen.&#8221; font_container=&#8221;tag:p|font_size:17px|text_align:left|line_height:28px&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221;][\/vc_column_inner][vc_column_inner css=&#8221;.vc_custom_1556185481965{border-top-width: 1px !important;border-right-width: 1px !important;border-bottom-width: 1px !important;border-left-width: 1px !important;padding-top: 50px !important;padding-right: 45px !important;padding-bottom: 20px !important;padding-left: 45px !important;background-color: #f7f9fb !important;border-left-color: #e5e7f2 !important;border-left-style: solid !important;border-right-color: #e5e7f2 !important;border-right-style: solid !important;border-top-color: #e5e7f2 !important;border-top-style: solid !important;border-bottom-color: #e5e7f2 !important;border-bottom-style: solid !important;border-radius: 4px !important;}&#8221; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_custom_heading text=&#8221;Das ist besonders hilfreich bei:&#8221; font_container=&#8221;tag:h5|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1778196218361{margin-bottom: 25px !important;}&#8221;]<div id='ins-list-icon-6a035e7668f73' class='ins-simple-icon-list margin-20px-bottom ins-icon-list-simple list-icon-medium select   ins-animated fadeIn' ><ul class='ins-simple-icon-list-inner list-style-none no-padding'><li class='ins-list-style margin-15px-bottom position-relative'><i class='ins-icon-list-icon margin-10px-right display-inline-block position-absolute left-0 fa fa-solid fa-angle-right'><\/i> Problemen mit Outlook und E-Mail<\/li><li class='ins-list-style margin-15px-bottom position-relative'><i class='ins-icon-list-icon margin-10px-right display-inline-block position-absolute left-0 fa fa-solid fa-angle-right'><\/i> Microsoft-365-Fragenauftreten.<\/li><li class='ins-list-style margin-15px-bottom position-relative'><i class='ins-icon-list-icon margin-10px-right display-inline-block position-absolute left-0 fa fa-solid fa-angle-right'><\/i> Drucker- und Scannerproblemen<\/li><li class='ins-list-style margin-15px-bottom position-relative'><i class='ins-icon-list-icon margin-10px-right display-inline-block position-absolute left-0 fa fa-solid fa-angle-right'><\/i> Unterst\u00fctzung im Homeoffice oder an mobilen Arbeitspl\u00e4tzen<\/li><li class='ins-list-style margin-15px-bottom position-relative'><i class='ins-icon-list-icon margin-10px-right display-inline-block position-absolute left-0 fa fa-solid fa-angle-right'><\/i> allgemeinen Fragen zur t\u00e4glichen IT-Nutzung<\/li><\/ul><\/div><script type=\"text\/javascript\">\n\t\t(function(jQuery) {\n\t\t\t\t\t})(jQuery);\n\t\t\t\t\t\t<\/script>[vc_single_image image=&#8221;5720&#8243; img_size=&#8221;220&#215;150&#8243; style=&#8221;vc_box_border&#8221; onclick=&#8221;custom_link&#8221; img_link_target=&#8221;_blank&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;&#8221; title=&#8221;TeamViewer&#8221; link=&#8221;https:\/\/get.teamviewer.com\/6rs3vap&#8221;][vc_custom_heading text=&#8221;Remoteunterst\u00fctzung starten&#8221; font_container=&#8221;tag:h5|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1778197556844{margin-bottom: 25px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fget.teamviewer.com%2F6rs3vap|title:TeamViewer&#8221;][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=&#8221;90px&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; bg_overlay=&#8221;dark50&#8243; bg_type=&#8221;image&#8221; parallax_style=&#8221;vcpb-default&#8221; bg_image_new=&#8221;id^4582|url^https:\/\/cemsys.eu\/de\/wp-content\/uploads\/2022\/07\/Kontakt4-scaled.jpg|caption^null|alt^null|title^Kontakt4|description^null&#8221; bg_image_repeat=&#8221;no-repeat&#8221; bg_img_attach=&#8221;fixed&#8221; css=&#8221;.vc_custom_1672416466014{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column css=&#8221;.vc_custom_1555507892447{padding-top: 100px !important;padding-right: 70px !important;padding-bottom: 90px !important;padding-left: 70px !important;}&#8221;][vc_row_inner][vc_column_inner][vc_custom_heading text=&#8221;Wenn IT-Probleme den Arbeitsablauf st\u00f6ren, z\u00e4hlt oft vor allem eins: schnelle Hilfe. Nicht jedes Problem erfordert einen Vor-Ort-Termin.&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;&#8221; el_class=&#8221;font-weight-400&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;70px&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_custom_heading text=&#8221;So funktioniert die Remoteunterst\u00fctzung&#8221; font_container=&#8221;tag:h6|text_align:center|color:%2336ab9c&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;&#8221; el_class=&#8221;letter-spacing-2 text-uppercase&#8221;][vc_custom_heading text=&#8221;In 3 einfachen Schritten zur Unterst\u00fctzung&#8221; font_container=&#8221;tag:h3|text_align:center&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1778196663222{margin-bottom: 20px !important;}&#8221;][vc_empty_space height=&#8221;40px&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row gap=&#8221;35&#8243;][vc_column enable_shadow=&#8221;true&#8221; css=&#8221;.vc_custom_1665090285233{border-right-width: 4px !important;border-left-width: 4px !important;padding-top: 40px !important;padding-right: 35px !important;padding-bottom: 20px !important;padding-left: 35px !important;border-left-color: #36ab9c !important;border-left-style: solid !important;border-right-color: #36ab9c !important;border-right-style: solid !important;}&#8221;][vc_custom_heading text=&#8221;1. Support-Tool herunterladen&#8221; font_container=&#8221;tag:h5|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1778196771126{margin-bottom: 10px !important;}&#8221;][vc_custom_heading text=&#8221;Klicken Sie auf den Button auf dieser Seite und laden Sie unser Support-Tool herunter.&#8221; font_container=&#8221;tag:p|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1778196711368{margin-bottom: 10px !important;}&#8221;][\/vc_column][\/vc_row][vc_row gap=&#8221;35&#8243;][vc_column enable_shadow=&#8221;true&#8221; css=&#8221;.vc_custom_1665090285233{border-right-width: 4px !important;border-left-width: 4px !important;padding-top: 40px !important;padding-right: 35px !important;padding-bottom: 20px !important;padding-left: 35px !important;border-left-color: #36ab9c !important;border-left-style: solid !important;border-right-color: #36ab9c !important;border-right-style: solid !important;}&#8221;][vc_custom_heading text=&#8221;2. Datei starten&#8221; font_container=&#8221;tag:h5|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1778196745913{margin-bottom: 10px !important;}&#8221;][vc_custom_heading text=&#8221;\u00d6ffnen Sie das Programm nach dem Download. Es bereitet die Verbindung f\u00fcr die Remoteunterst\u00fctzung vor.&#8221; font_container=&#8221;tag:p|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1778196797271{margin-bottom: 10px !important;}&#8221;][\/vc_column][\/vc_row][vc_row gap=&#8221;35&#8243;][vc_column enable_shadow=&#8221;true&#8221; css=&#8221;.vc_custom_1665090285233{border-right-width: 4px !important;border-left-width: 4px !important;padding-top: 40px !important;padding-right: 35px !important;padding-bottom: 20px !important;padding-left: 35px !important;border-left-color: #36ab9c !important;border-left-style: solid !important;border-right-color: #36ab9c !important;border-right-style: solid !important;}&#8221;][vc_custom_heading text=&#8221;3. Den Anweisungen unseres Supports folgen&#8221; font_container=&#8221;tag:h5|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1778196813817{margin-bottom: 10px !important;}&#8221;][vc_custom_heading text=&#8221;Unser Team begleitet Sie beim Verbindungsaufbau. Je nach Ablauf geben Sie einen Sitzungs-Code ein oder best\u00e4tigen die Verbindung.&#8221; font_container=&#8221;tag:p|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1778196827460{margin-bottom: 10px !important;}&#8221;][\/vc_column][\/vc_row][vc_row gap=&#8221;35&#8243; css=&#8221;.vc_custom_1555663243802{margin-bottom: 100px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; enable_shadow=&#8221;true&#8221; css=&#8221;.vc_custom_1665090320236{border-left-width: 4px !important;padding-top: 40px !important;padding-right: 35px !important;padding-bottom: 20px !important;padding-left: 35px !important;border-left-color: #36ab9c !important;border-left-style: solid !important;}&#8221;][vc_custom_heading text=&#8221;Sicherheit und Vertrauen&#8221; font_container=&#8221;tag:h5|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1778196883056{margin-bottom: 10px !important;}&#8221;][vc_custom_heading text=&#8221;Vertrauen ist bei Fernzugriff besonders wichtig. Deshalb ist uns ein transparenter und sicherer Ablauf wichtig.<\/p>\n<p>Mit dem Start unseres Support-Tools wird nicht automatisch auf Ihr System zugegriffen. Eine Verbindung kommt nur zustande, wenn Sie diese aktiv freigeben. So behalten Sie jederzeit die Kontrolle.<\/p>\n<p>Unsere Remoteunterst\u00fctzung ist darauf ausgelegt, Ihnen schnell zu helfen und gleichzeitig einen professionellen und verantwortungsvollen Supportprozess sicherzustellen.&#8221; font_container=&#8221;tag:p|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; enable_shadow=&#8221;true&#8221; css=&#8221;.vc_custom_1665090334095{border-right-width: 4px !important;padding-top: 40px !important;padding-right: 35px !important;padding-bottom: 20px !important;padding-left: 35px !important;border-right-color: #36ab9c !important;border-right-style: solid !important;}&#8221;][vc_custom_heading text=&#8221;Klare Unterst\u00fctzung statt komplizierter Technik&#8221; font_container=&#8221;tag:h5|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1778196923392{margin-bottom: 10px !important;}&#8221;][vc_custom_heading text=&#8221;Viele Kunden w\u00fcnschen sich vor allem eines: eine schnelle und einfache L\u00f6sung, ohne sich mit technischen Details auseinandersetzen zu m\u00fcssen. Genau daf\u00fcr ist unsere Remoteunterst\u00fctzung gedacht. Sie starten das Tool, wir begleiten Sie durch den Ablauf, und gemeinsam l\u00f6sen wir das Problem so direkt wie m\u00f6glich.&#8221; font_container=&#8221;tag:p|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;&#8221;][vc_custom_heading text=&#8221;Wenn ein Vor-Ort-Termin n\u00f6tig ist&#8221; font_container=&#8221;tag:h5|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;.vc_custom_1778197064886{margin-bottom: 10px !important;}&#8221;][vc_custom_heading text=&#8221;Nicht jedes Problem l\u00e4sst sich vollst\u00e4ndig per Fernzugriff beheben. Sollte ein Vor-Ort-Einsatz erforderlich sein, stimmen wir die n\u00e4chsten Schritte transparent mit Ihnen ab.&#8221; font_container=&#8221;tag:p|text_align:left&#8221; use_theme_fonts=&#8221;yes&#8221; css_animation=&#8221;fadeIn&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; bg_overlay=&#8221;dark20&#8243; css=&#8221;.vc_custom_1665094096538{background-image: url(https:\/\/cemsys.eu\/de\/wp-content\/uploads\/2022\/10\/Tech.jpg?id=4946) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column css=&#8221;.vc_custom_1555563941039{padding-top: 120px !important;padding-bottom: 120px !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1555563932115{padding-top: 50px !important;padding-right: 40px !important;padding-bottom: 20px !important;padding-left: 40px !important;background-color: #ffffff !important;}&#8221;][vc_custom_heading text=&#8221;Kontaktieren Sie uns!&#8221; 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